Asked Questions (FAQ)

Welcome to the BIGRATI LLC Frequently Asked Questions page. We understand that you may have questions about our products, ordering process, shipping, returns, and more. This comprehensive FAQ section is designed to provide clear, detailed answers to the most common questions we receive from our customers.

We have organized these questions into categories to help you find the information you need quickly and easily. If you cannot find the answer to your question here, please do not hesitate to contact our customer support team. We are always happy to help.

I. General Questions About BIGRATI

What is BIGRATI LLC?

BIGRATI LLC is a faith-inspired lifestyle brand based in St. Petersburg, Florida. We specialize in high-quality drinkware, accessories, and gifts that combine premium materials with meaningful messages, scripture verses, and beautiful designs. Our mission is to provide products that inspire, encourage, and uplift – whether you are shopping for yourself or looking for the perfect gift for a loved one.

Where is BIGRATI located?

Our corporate headquarters is located at

BIGRATI LLC
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702
United States

Please note that this is a corporate office, not a retail showroom. We do not offer in-person shopping at this location, but we welcome inquiries from business partners and media professionals by appointment.

How can I contact BIGRATI?

We offer multiple ways to get in touch

  • Email bigratillc@gmail.com

  • Phone +84392856669

  • Website bigrati.shop

  • Social Media Follow us on our social media channels for updates and inspiration

Our customer support team is available Monday through Friday, 900 AM to 500 PM EST. We strive to respond to all inquiries within 24 to 48 business hours.

What types of products do you sell?

BIGRATI offers a carefully curated collection of products, including

  • Ceramic Coffee Mugs – Featuring scripture verses, floral designs, gold foil accents, and inspirational messages

  • Stainless Steel Tumblers – Available in various sizes (18 oz, 40 oz) with straws, double-wall insulation, and beautiful designs

  • Glass Water Bottles – Eco-friendly, BPA-free glass bottles with bamboo lids and inspirational messages

  • Stainless Steel Water Bottles – Durable, insulated water bottles with laser-engraved or decal designs

  • Socks – Comfortable, high-quality socks for men, women, and children

  • Accessories – Various accessories that complement our drinkware collections

What makes BIGRATI products special?

Our products stand out for several reasons

  • Meaningful Designs – Each product features thoughtful artwork, scripture references, or uplifting messages that inspire and encourage

  • High-Quality Materials – We use premium ceramic, food-grade stainless steel, BPA-free glass, and other durable materials

  • Artistic Excellence – We collaborate with talented artists like Stephanie Ryan and Allison Loveall to create exclusive, beautiful designs

  • Versatility – Our products are designed for everyday use, making them practical as well as inspirational

  • Affordable Pricing – We offer competitive prices without compromising on quality or design

Do you have a physical store?

Currently, BIGRATI operates exclusively online through our website, bigrati.shop. We do not have physical retail locations. However, our website is designed to provide a seamless shopping experience, and our customer support team is always available to assist you.

Are you a Christian company?

Yes, BIGRATI is a faith-inspired brand. Many of our products feature scripture verses, biblical themes, and inspirational messages rooted in Christian faith. However, our products are designed to appeal to a wide audience – anyone who appreciates beautiful design and meaningful messages is welcome to shop with us.

Can I purchase products for my church or group?

Absolutely! We welcome wholesale and bulk orders for churches, ministries, schools, and organizations. Bulk orders are a great way to provide meaningful gifts for your congregation, staff, volunteers, or students. Please contact us at bigratillc@gmail.com to discuss your specific needs, quantities, and pricing.

II. Product Questions

What materials are your ceramic mugs made of?

Our ceramic mugs are made from high-quality, food-safe ceramic that is durable and retains heat well. Many of our mugs feature metallic foil accents (gold, silver, or rose gold) that add a touch of elegance. Please note that mugs with foil accents are hand-wash only and not suitable for microwave use to preserve the metallic detailing.

Are your stainless steel tumblers insulated?

Yes, all of our stainless steel tumblers feature double-wall vacuum insulation. This advanced insulation technology keeps your beverages hot or cold for up to 24 hours – perfect for long commutes, busy workdays, or travel. The insulation also prevents condensation on the exterior, so your hands stay dry.

Do your tumblers come with straws?

Many of our 40 oz stainless steel tumblers include reusable stainless steel straws with silicone tips for comfortable drinking. The straws are easy to clean and are designed to be durable and eco-friendly. Some tumblers also feature lids with multiple drinking options – you can sip directly from the lid, use the straw, or close the lid completely to prevent spills.

Are your glass water bottles safe?

Yes, our glass water bottles are made from high-quality, food-safe glass that is BPA-free. The bamboo lids are made from natural, sustainable bamboo. These bottles are designed to be eco-friendly and free from harmful chemicals. Please note that our glass water bottles are hand-wash only and are not suitable for hot liquids or the dishwasher.

Can I put my ceramic mug in the microwave?

It depends on the specific mug. Mugs without metallic foil accents are generally microwave safe. However, mugs with gold, silver, or rose gold foil accents should NOT be used in the microwave, as the metal can cause sparks and damage both the mug and your microwave. Always check the product description for specific care instructions, and when in doubt, we recommend hand-washing and avoiding the microwave to preserve the design.

Are your products dishwasher safe?

Dishwasher safety varies by product

  • Ceramic Mugs (without foil) – Generally dishwasher safe, but we recommend hand-washing to extend the life of the design

  • Ceramic Mugs (with foil) – Not dishwasher safe; hand-wash only

  • Stainless Steel Tumblers – Hand-wash recommended; the dishwasher can dull the powder-coated finish and affect insulation

  • Glass Water Bottles – Hand-wash recommended; bamboo lids are not dishwasher safe

  • Stainless Steel Water Bottles – Hand-wash recommended; the dishwasher can damage the exterior finish and decals

  • Socks – Machine washable; follow the care instructions on the product label

How do I care for my BIGRATI products?

Ceramic Mugs

  • Hand-wash with warm, soapy water

  • Avoid abrasive cleaners and scouring pads

  • For mugs with foil accents, do not use in the microwave or dishwasher

Stainless Steel Tumblers

  • Hand-wash with warm, soapy water

  • Avoid abrasive cleaners that could scratch the exterior

  • Do not put in the dishwasher, microwave, or freezer

Glass Water Bottles

  • Hand-wash with warm, soapy water

  • Do not use in the dishwasher, microwave, or freezer

  • Handle with care to avoid breakage

Stainless Steel Water Bottles

  • Hand-wash with warm, soapy water using a bottle brush

  • Do not put in the dishwasher, microwave, or freezer

Socks

  • Machine wash cold with like colors

  • Tumble dry low

  • Do not bleach or iron

Do your products have scripture verses on them?

Yes, many of our products feature scripture verses from the Bible. We carefully select verses that offer encouragement, hope, and inspiration. Some of the popular verses featured on our products include

  • Proverbs 35 – “Trust in the Lord with all your heart”

  • Psalm 4610 – “Be still and know that I am God”

  • Joshua 19 – “Be strong and courageous”

  • Jeremiah 2911 – “For I know the plans I have for you”

  • Philippians 413 – “I can do all things through Christ who strengthens me”

  • 2 Corinthians 57 – “Walk by faith, not by sight”

  • Psalm 23 – “The Lord is my shepherd”

We also offer products with non-scripture messages, such as “Teachers plant seeds that grow forever,” “World’s Greatest Mom,” and “A sweet friendship refreshes the soul.”

Can I request a specific design or scripture verse?

Currently, we offer our products in the designs and collections available on our website. However, we value customer feedback and are always exploring new ideas. If you have a suggestion for a design, scripture verse, or collection theme, please let us know! We may be able to incorporate your idea into future product releases.

Do you offer custom or personalized products?

At this time, we do not offer custom personalization on individual products. However, we do offer a wide variety of designs, scripture verses, and messages to choose from. For bulk or wholesale orders, we may be able to discuss customization options. Please contact us to inquire.

What are your most popular products?

Some of our most popular product categories and collections include

  • Trust in the Lord Purple Spring Floral Collection – Featuring beautiful floral designs with Proverbs 35

  • Be Still and Know Collection – Featuring Psalm 4610 with various floral and botanical designs

  • Walk by Faith Pink Cosmos Collection – Featuring elegant watercolor florals with 2 Corinthians 57

  • Man of God Collection – Rugged designs for men featuring 1 Timothy 611

  • Amazing Grace Collection – Featuring the beloved hymn message with crown of thorns designs

  • Teachers Plant Seeds Collection – Thoughtful gifts for teachers and educators

  • Bless and Keep You Collection – Featuring the Numbers 624 blessing

III. Ordering Questions

How do I place an order?

Placing an order on bigrati.shop is quick and easy

  1. Browse our collection and add products to your cart

  2. When you are ready, click the shopping cart icon to proceed to checkout

  3. Enter your shipping address and billing information

  4. Select your preferred payment method (credit card, debit card, Apple Pay, or Google Pay)

  5. Review your order details and confirm your purchase

  6. You will receive an order confirmation email

If you encounter any issues during checkout, please contact our support team for assistance.

Do I need to create an account to place an order?

You are not required to create an account to make a purchase. You can checkout as a guest. However, creating an account offers several benefits

  • Save your shipping information for faster future checkouts

  • View your order history and track orders easily

  • Manage your preferences and subscriptions

  • Receive special offers and promotions

We recommend creating an account for the best shopping experience.

Can I order by phone?

Yes, we accept orders by phone. If you prefer to place your order over the phone or if you encounter technical difficulties on our website, call us at +84392856669 during our support hours (Monday through Friday, 900 AM to 500 PM EST). Our team will be happy to assist you.

Can I modify or cancel my order after placing it?

If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request

  • Before Shipping – We may be able to modify or cancel your order

  • After Shipping – Once your order has shipped, we cannot make changes. You will need to wait for delivery and then initiate a return

Please note that we cannot guarantee changes or cancellations, especially during peak seasons or if your order is already being processed for shipment.

Will I receive an order confirmation?

Yes, after you place your order, you will receive an order confirmation email sent to the email address you provided during checkout. This email includes

  • Your order number

  • A summary of the products you purchased

  • The total amount charged

  • Your billing and shipping information

If you do not receive a confirmation email within a few minutes of placing your order, please check your spam or junk folder. If you still cannot locate it, contact us and we will resend the confirmation.

What if I forget my password?

If you have an account and forget your password, simply click the “Forgot Password” link on the login page. You will receive an email with instructions to reset your password. If you do not receive the email, check your spam folder or contact our support team for assistance.

Is my personal information safe when I order?

Yes, your personal information is safe when you shop with BIGRATI. We use secure encryption protocols to protect your data, and all payment information is processed through Stripe – a PCI-compliant, trusted payment processor. We do not store your credit card information on our servers.

IV. Shipping Questions

Where does BIGRATI ship?

We ship to customers across the United States and internationally. Our global shipping network allows us to reach customers in many countries around the world. During checkout, you will be able to see if we ship to your location.

How much does shipping cost?

Shipping costs vary based on

  • Your shipping location (domestic or international)

  • The weight and size of your order

  • The shipping method you select

Shipping costs are calculated at checkout and displayed before you confirm your order. We strive to offer competitive shipping rates and provide tracking information for all shipments.

How long does shipping take?

Shipping times depend on your location and the shipping method selected

Domestic (United States)

  • Standard Shipping 3 to 7 business days

  • Expedited Shipping 1 to 3 business days (if available)

International

  • International Standard 7 to 21 business days (varies by destination)

  • International Expedited 3 to 7 business days (if available)

Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, carrier delays, or other factors beyond our control.

Do you offer free shipping?

We may offer free shipping promotions from time to time. Please check our website or sign up for our newsletter to stay informed about current promotions and special offers.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment through the carrier’s website. If you have an account with us, you can also view your order status and tracking information in your account dashboard.

What if my package is lost or stolen?

BIGRATI LLC is not responsible for lost, stolen, or damaged packages after they have been handed over to the shipping carrier. However, we are here to help

  1. Lost Packages – Contact us and provide your order number and tracking information. We will work with the carrier to investigate the issue.

  2. Stolen Packages – If your package is marked as delivered but is missing, please check with neighbors and around your property. If you cannot locate it, contact the carrier to file a claim.

  3. Damaged Packages – If your order arrives damaged, contact us immediately with photos of the damage. We will work to resolve the issue.

We recommend using a shipping address where packages can be received safely to minimize the risk of theft.

What are the customs fees for international orders?

International orders may be subject to import duties, customs fees, or VAT (Value Added Tax) charged by your country’s customs authority. These fees are determined by your country’s regulations and are the responsibility of the customer. BIGRATI does not collect these fees and is not responsible for them.

We recommend checking with your local customs office before placing an international order to understand any potential fees you may incur.

V. Returns and Refund Questions

What is your return policy?

You have 30 days from the date of delivery to initiate a return for eligible products. To be eligible, items must be

  • Unused and in new condition

  • In their original packaging

  • Complete (all components included)

  • Undamaged (not broken, scratched, or altered)

Socks and hosiery are non-returnable once the packaging has been opened due to hygiene reasons. For a complete overview of our return policy, please refer to our Refund and Return Policy page.

How do I start a return?

To initiate a return, please contact our customer support team

  • Email bigratillc@gmail.com

  • Phone +84392856669

When you contact us, please provide your order number, the name of the product you wish to return, and the reason for the return. We will provide you with a Return Authorization (RA) number and detailed return instructions.

Do not send any returns without first receiving an RA number. Returns sent without an RA number may be delayed, refused, or not processed.

How long do I have to return an item?

You have 30 days from the date of delivery to initiate a return. Please ensure your return package is postmarked within 30 days of delivery to be eligible for a refund.

Who pays for return shipping?

  • If the return is due to our error (damaged, defective, or incorrect item) – We will cover the return shipping costs and provide you with a prepaid return label or reimburse you for the shipping cost.

  • If the return is for any other reason (changed your mind, no longer need the product, etc.) – You are responsible for the return shipping costs.

How long does it take to get a refund?

Once we receive your returned item and verify its condition, we process refunds within 3 to 5 business days. Your bank or card issuer may take an additional 3 to 10 business days to reflect the credit in your account.

If you have not received your refund after 15 business days from the date we received your return, please contact us.

Can I exchange an item?

Yes, we accept exchanges. If you would like to exchange a product for a different size, color, or design, please contact us. You will need to return the original item, and once we receive and inspect the return, we will ship the replacement product to you at no additional shipping cost.

What if I received a damaged or defective item?

If you receive a damaged, defective, or incorrect item, please contact us immediately (within 7 days of delivery). Include your order number and clear photos showing the issue. We will

  • Issue a prepaid return shipping label

  • Process a full refund

  • Ship a replacement item at no additional cost (subject to availability)

We are committed to making things right when issues arise due to our error.

Can I return items purchased on sale?

Items marked as “Final Sale” or “Clearance” are non-returnable and non-refundable. Regular sale items that are not marked as final sale are returnable following our standard return policy.

Can I return socks?

Due to hygiene reasons, socks and hosiery items are non-returnable once the packaging has been opened. If the packaging is still sealed and the item is unused, returns may be accepted at our discretion. Please contact us to discuss your specific situation.

Do you offer price adjustments?

If an item you purchased goes on sale shortly after your purchase, please contact us. We may offer a price adjustment at our discretion, typically within a limited timeframe from the date of purchase.

VI. Payment Questions

What payment methods do you accept?

We accept the following payment methods

  • Credit Cards Visa, Mastercard, American Express, Discover

  • Debit Cards Visa and Mastercard debit cards

  • Apple Pay – Available on Apple devices

  • Google Pay – Available on Android devices

All payments are processed securely through Stripe, a globally recognized payment processor.

Is my payment information secure?

Yes, your payment information is secure. We use Stripe for payment processing, which employs

  • Advanced TLS encryption to protect your data during transmission

  • Tokenization to keep your card information safe

  • PCI compliance to meet strict security standards

  • Fraud detection and prevention tools

We do not store your credit card information on our servers.

When will my credit card be charged?

Your credit card will be authorized at the time of checkout. The actual charge will be finalized once your order is confirmed and processed. You will see the charge on your statement as “BIGRATI LLC” or “BIGRATI.SHOP.”

Why was I charged more than the order total?

If you see a charge higher than your order total, possible reasons include

  • Bank fees or foreign transaction fees (for international purchases)

  • Currency conversion fees (for purchases made in a currency other than USD)

  • Pre-authorization holds (temporary holds that will be released)

  • Multiple charges due to repeated attempts during checkout

If you believe you have been charged incorrectly, please contact us and we will investigate the issue.

Do you accept PayPal?

At this time, we do not accept PayPal. We currently accept credit cards, debit cards, Apple Pay, and Google Pay through Stripe. We are always evaluating new payment options based on customer feedback.

Can I use multiple payment methods for one order?

We do not support split payments across multiple methods. You can use one payment method per order. If you wish to combine payment methods, please contact us for assistance.

What is a chargeback?

A chargeback occurs when you contact your bank to dispute a charge on your account. Before initiating a chargeback, we ask that you contact us directly to resolve the issue. Most problems can be resolved quickly through our customer support team.

If a chargeback is initiated without prior contact, we will investigate the issue and provide evidence of the transaction to Stripe and your bank. If the chargeback is determined to be invalid, it may be reversed, and you may be responsible for any associated fees.

VII. Account Questions

How do I create an account?

To create an account, click the “Sign Up” or “Register” link on our website. You will need to provide

  • Your name

  • Email address

  • A secure password

Creating an account allows you to save your information, track orders, and manage your preferences.

What are the benefits of creating an account?

Account holders enjoy several benefits

  • Faster checkout with saved shipping and billing information

  • Order tracking and history

  • Save items to your wish list

  • Receive special offers and promotions

  • Manage your communication preferences

How do I update my account information?

To update your account information

  1. Log in to your account

  2. Navigate to your account dashboard

  3. Select “Edit Profile” or “Account Settings”

  4. Update your information and save changes

You can update your name, email address, shipping address, billing address, and password.

How do I delete my account?

If you wish to delete your account, please contact our customer support team. We will verify your identity and process the deletion request. Please note that deleting your account will permanently remove your order history and saved information.

Can I track my orders without an account?

Yes, even without an account, you will receive tracking information via email after your order has shipped. You can use the tracking number provided to monitor your shipment.

VIII. Product Care and Maintenance

How do I clean my ceramic mug?

  • Hand-wash with warm, soapy water and a soft sponge

  • Avoid abrasive cleaners, steel wool, or scouring pads

  • For mugs with gold foil accents, do not use in the microwave or dishwasher

  • Dry with a soft cloth

How do I clean my stainless steel tumbler?

  • Hand-wash with warm, soapy water

  • Use a soft sponge or bottle brush for the interior

  • Avoid abrasive cleaners that could scratch the exterior

  • Do not put in the dishwasher, microwave, or freezer

  • Allow to air dry completely before storing

How do I clean my glass water bottle?

  • Hand-wash with warm, soapy water

  • Use a bottle brush to clean the interior

  • The bamboo lid should be hand-washed gently

  • Do not put in the dishwasher, microwave, or freezer

  • Handle with care to avoid breakage

Can I put hot beverages in glass water bottles?

Our glass water bottles are designed for cold beverages. While they can handle warm liquids, they are not suitable for boiling water or extreme heat. Please use caution and avoid sudden temperature changes to prevent thermal shock.

How do I prevent my tumbler from sweating?

Our double-wall insulated tumblers are designed to prevent condensation on the exterior. If you notice sweating, it may indicate that the insulation has been compromised. Please contact us if you experience this issue.

How do I remove stains from my ceramic mug?

For stubborn stains

  • Make a paste of baking soda and water

  • Apply to the stain and let sit for 15-20 minutes

  • Gently scrub with a soft sponge

  • Rinse thoroughly

Avoid using harsh chemicals or abrasive cleaners that could damage the finish.

IX. Gift and Occasion Questions

Do you offer gift wrapping?

At this time, we do not offer gift wrapping services. However, many of our products arrive in attractive packaging that is ready for gifting. Our ceramic mugs come in tuck-top kraft boxes, and our mug sets come in full-color gift boxes with clear acetate lids.

Can I include a gift message?

We do not currently offer personalized gift messaging, but you may include a note in your order comments and we will do our best to accommodate your request.

What are the best products for Mother’s Day?

We offer a wide selection of products perfect for Mother’s Day, including

  • I Love You, Mom Purple Ceramic Coffee Mug – A beautiful and heartfelt gift

  • World’s Greatest Mom Peach Floral Ceramic Coffee Mug – Celebrate the best mom

  • Grace White Wildflower 40 oz Stainless Steel Tumbler with Straw – A practical and thoughtful gift

  • Bless and Keep You Blush Bloom Collection – A beautiful blessing for mom

  • All Things Are Possible Blush Ceramic Coffee Mug – Encouraging and elegant

What are the best products for Teacher Appreciation?

Teachers are special, and we have products designed just for them

  • Teachers Plant Seeds Blue Floral Ceramic Coffee Mug – A beautiful thank-you

  • Amazing Teacher Blossom and Bees Ceramic Coffee Mug – A fun and thoughtful gift

  • Amazing Teacher Blossom and Bees 40 oz Stainless Steel Tumbler with Straw – Practical and appreciated

  • Teach, Encourage, Inspire Fuchsia Pink Stainless Steel Water Bottle – Inspiring for educators

What are the best products for Graduation?

Celebrate graduation with these meaningful gifts

  • The Plans Modern Blue Grid Ceramic Coffee Mug – Featuring Jeremiah 2911

  • I Know the Plans Graphite Gray Ceramic Mug – Perfect for graduates

  • Be Strong and Courageous Blue Ceramic Camp-Style Mug – Encouraging and bold

  • Strong and Courageous White Stainless Steel Water Bottle – Practical and inspirational

What are the best products for Men?

We have a great selection of products designed for men

  • Man of God Matte Black Ceramic Coffee Mug – Bold and faith-centered

  • Man of God Black Stainless Steel Tumbler – Rugged and practical

  • Send Me Charcoal Gray Ceramic Coffee Mug – For the man on a mission

  • Stand Firm in the Faith Espresso-brown Stainless Steel Tumbler – Encouraging and masculine

  • Faith Dusty Brown Stainless Steel Water Bottle – Mountain-moving faith

X. Technical and Website Questions

Which browsers do you support?

Our website is optimized for the latest versions of

  • Google Chrome

  • Mozilla Firefox

  • Safari

  • Microsoft Edge

For the best experience, we recommend using an up-to-date browser. Older browsers may not display the website correctly.

Is my mobile device supported?

Yes, our website is mobile-responsive and works on smartphones and tablets. Whether you are using iOS or Android, you can browse and shop comfortably from your mobile device.

What should I do if I experience technical issues?

If you encounter technical issues while using our website

  1. Refresh the page

  2. Clear your browser cache and cookies

  3. Try using a different browser or device

  4. Ensure your browser and operating system are up to date

  5. Disable any browser extensions that may interfere with the website

If the issue persists, please contact us and provide details about the problem.

How do I unsubscribe from emails?

To unsubscribe from our promotional emails

  1. Scroll to the bottom of any marketing email you receive from us

  2. Click the “Unsubscribe” link

  3. Follow the instructions to confirm your request

Please note that you will still receive transactional emails related to your orders (order confirmations, shipping updates, etc.).

XI. Wholesale and Bulk Order Questions

Do you offer wholesale pricing?

Yes, we offer wholesale pricing for bulk orders. This is ideal for

  • Churches and ministries

  • Businesses and corporations

  • Schools and educational institutions

  • Event organizers and planners

  • Gift basket companies

Please contact us at bigratillc@gmail.com to discuss your needs and receive a custom quote.

What is the minimum order quantity for wholesale?

Minimum order quantities vary depending on the product and the nature of the order. Please contact our wholesale team to discuss your specific requirements.

Can I customize products for my organization?

For bulk orders, we may be able to discuss customization options. This could include adding your logo, changing colors, or selecting specific designs. Please contact us to explore possibilities.

XII. Legal and Compliance Questions

What is your privacy policy?

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. Key points include

  • We collect information to process orders and improve your experience

  • We do not sell or rent your personal information

  • We use secure payment processing through Stripe

  • You have the right to access, update, or delete your information

For complete details, please refer to our Privacy Policy page.

What are your terms and conditions?

Our Terms and Conditions govern your use of our website and purchase of products. They cover topics such as

  • Order acceptance and processing

  • Payment terms

  • Shipping and delivery

  • Returns and refunds

  • Intellectual property

  • Dispute resolution

Please review our full Terms and Conditions page for detailed information.

Are your products safe?

Yes, all of our products are made from food-safe materials and are designed for safe everyday use. Our ceramic mugs, stainless steel tumblers, and glass water bottles are made from high-quality, non-toxic materials. Please follow the care instructions provided to ensure safe and long-lasting use.

Do you comply with consumer protection laws?

Yes, BIGRATI LLC fully complies with all applicable consumer protection laws in the United States and in the countries where we operate. We are committed to fair business practices, transparency, and protecting the rights of our customers.

XIII. Still Have Questions?

We understand that you may have a question that is not covered in this FAQ. Our customer support team is here to help.

Contact Us

  • Email bigratillc@gmail.com

  • Phone +84392856669

  • Website bigrati.shop

  • Address 7901 4TH ST N STE 300, ST. PETERSBURG, FL 33702

Support Hours Monday through Friday, 900 AM to 500 PM EST

We strive to respond to all inquiries within 24 to 48 business hours. For urgent matters, we recommend calling us during support hours.

Thank you for choosing BIGRATI LLC. We are honored to serve you and look forward to providing you with products that inspire, encourage, and bring joy to your everyday life.

BIGRATI LLC – Faith, Quality, and Inspiration in Every Product.