Contact us

At BIGRATI LLC, we believe that exceptional customer service is the foundation of a successful business relationship. We are committed to being accessible, responsive, and genuinely helpful to every customer who reaches out to us. Whether you have a question about our products, need assistance with an order, or simply want to share your feedback – we are here for you.

This page provides all the information you need to connect with our team. Please review the details below, and do not hesitate to reach out using the method that is most convenient for you.

Our Contact Information

We offer multiple channels for you to get in touch with us. Choose the option that works best for your needs.

📧 Email Support

Email bigratillc@gmail.com

Our email support team is available to assist you with

  • Product inquiries and recommendations

  • Order status and tracking information

  • Returns, exchanges, and refunds

  • Wholesale and bulk order inquiries

  • Feedback and suggestions

  • Any other questions or concerns you may have

Response Time We strive to respond to all email inquiries within 24 to 48 business hours. During peak seasons, please allow a little extra time – but rest assured, we will respond to every message.

Tips for a Faster Response

  • Use a clear and descriptive subject line (e.g., “Order Inquiry – #12345”)

  • Include your order number if your inquiry relates to a recent purchase

  • Provide as much detail as possible about your question or concern

  • Attach photos if you are reporting a product issue – this helps us resolve your concern more quickly

📞 Phone Support

Phone +84392856669

Our phone line is available for customers who prefer to speak with a representative directly.

Support Hours Monday through Friday, 900 AM to 500 PM EST (Eastern Standard Time)

When to Call

  • Urgent order issues that require immediate attention

  • Questions that are difficult to explain via email

  • Assistance with placing an order over the phone

  • Technical issues with our website or payment processing

  • Any other matter that benefits from a real-time conversation

Important Notes

  • Our phone support is based in the United States and operates during standard business hours (Eastern Time)

  • If you reach our voicemail, please leave a clear message with your name, phone number, and a brief description of your inquiry. We will return your call as soon as possible

  • For non-urgent inquiries, we recommend using email to ensure a detailed written record of your request

📍 Physical Address (Corporate Headquarters)

BIGRATI LLC
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702
United States

Important Note Regarding Returns
Please do not return products to this address unless you have received explicit return instructions from our customer support team. All returns must be processed through our designated return procedure. Contact us via email or phone to initiate a return and receive the correct return address and instructions.

Visiting Our Office
Our headquarters is a corporate office, not a retail showroom. We do not offer in-person shopping at this location. However, we welcome inquiries from business partners, suppliers, and media professionals by appointment only. Please contact us in advance to schedule a visit.

Customer Support – What We Can Help With

Our customer support team is trained to assist with a wide range of topics. Here is an overview of the services we provide

Order Assistance

  • Place an Order If you experience difficulties while placing an order online, we can help you complete your purchase over the phone or guide you through the process via email.

  • Order Status Check the status of your order, including tracking numbers and delivery estimates.

  • Order Modifications Change your shipping address, update payment information, or modify your order contents (subject to processing time limitations).

  • Order Cancellations If you need to cancel an order, contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, cancellation is no longer possible.

Product Information

  • Detailed Descriptions Get more information about product materials, dimensions, care instructions, and design details.

  • Size and Fit For our sock products, we can provide guidance on sizing and fit to ensure you select the right option.

  • Design Variations If you are choosing between multiple designs, our team can help you understand the differences and select the perfect product for your needs.

  • Collection Information Learn more about our themed collections – including scripture references, artist collaborations, and seasonal offerings.

Shipping and Delivery

  • Shipping Options We offer various shipping methods. Contact us for specific details about your shipping preferences.

  • Delivery Estimates If you need more precise delivery timelines, we can provide estimates based on your location and chosen shipping method.

  • Tracking Information We will provide tracking numbers as soon as your order ships. If you have not received your tracking details, we can resend them.

  • International Shipping For our international customers, we can provide information about shipping times, customs procedures, and potential duties or taxes.

Returns and Refunds

  • Return Initiation To initiate a return, please contact us to receive detailed instructions and the correct return address.

  • Refund Status Check the status of your refund or store credit.

  • Exchange Requests If you would prefer to exchange a product rather than receive a refund, we can guide you through the process.

  • Return Policy Questions Our team can clarify the terms of our return policy, including timeframes, eligibility, and conditions.

Payment and Billing

  • Payment Methods We accept credit cards, debit cards, Apple Pay, and Google Pay through our secure Stripe payment gateway. Contact us for any questions about payment options.

  • Billing Issues If you notice an unexpected charge, we can help you investigate and resolve the issue.

  • Invoices and Receipts Need a copy of your receipt or invoice? We can provide duplicate copies upon request.

Technical Issues

  • Website Navigation If you encounter any difficulties using our website – including account registration, browsing products, or checking out – we are ready to assist.

  • Login Problems For issues with logging into your account or resetting your password, contact our support team for assistance.

  • Checkout Errors If you experience payment processing errors or other technical glitches during checkout, we can help you complete your purchase.

General Inquiries

  • Wholesale and Bulk Orders For businesses and organizations looking to purchase products in bulk, we offer wholesale pricing. Contact us to discuss your requirements.

  • Partnerships We are open to collaborations with influencers, churches, and organizations. Reach out to explore opportunities.

  • Media and Press For media inquiries, interviews, or press kits, please contact our team.

  • Feedback and Suggestions We value your input. Share your thoughts on our products, services, or website – your feedback helps us improve.

Response Time Commitment

We understand that when you reach out to us, you are looking for a prompt and helpful response. Here is our commitment to you

  • Email Inquiries We respond to emails within 24 to 48 business hours. For time-sensitive inquiries, please call us directly.

  • Phone Calls During support hours, we answer calls promptly. If you reach voicemail, we return calls within 24 business hours.

  • Social Media Messages We monitor our social media channels regularly. Expect a response within 24 to 48 hours.

  • Holiday and Weekend Response During holidays and weekends, response times may be slightly longer. We appreciate your patience and will address your inquiry as soon as possible.

How to Get the Fastest Support

To ensure your inquiry is resolved as quickly and efficiently as possible, please follow these guidelines

1. Have Your Order Number Ready

For any inquiry related to a purchase, having your order number on hand allows us to access your details immediately and provide accurate assistance. Your order number can be found in your order confirmation email or on your account dashboard.

2. Be Specific and Clear

Clearly describe your question, concern, or request. The more detail you provide, the easier it is for us to understand your situation and offer a solution. For example

  • “I received my order #12345, but one of the mugs arrived chipped. Can you help me get a replacement?”

  • “I am trying to apply a discount code during checkout, but it says the code is invalid. Can you confirm if the promotion is still active?”

  • “I placed an order three days ago and haven’t received a shipping confirmation. Can you check on the status?”

3. Attach Photos When Applicable

If you are reporting a product defect or damage, attaching clear photos of the issue is incredibly helpful. Photos allow us to assess the problem quickly and determine the appropriate resolution – whether that’s a replacement, refund, or store credit.

4. Choose the Right Channel

  • Phone Best for urgent matters, such as problems with a delivery or time-sensitive questions.

  • Email Best for non-urgent inquiries, complex issues that require detailed explanation, and matters where you want a written record of the conversation.

Our Commitment to You

At BIGRATI, we believe that customer satisfaction is not just a goal – it’s a promise. When you contact us, you can expect

  • Professionalism Our team is courteous, respectful, and knowledgeable.

  • Empathy We understand that issues can be frustrating. We approach every inquiry with patience and genuine care.

  • Efficiency We work to resolve your concerns as quickly as possible – without cutting corners.

  • Transparency We will be honest about what we can and cannot do. If there are limitations, we will explain them clearly.

  • Follow-Through If we promise to take action, we will follow through and keep you informed every step of the way.

Additional Ways to Connect

While our primary support channels are email and phone, we also have a presence on social media. Follow us for updates, new product announcements, and inspirational content.

  • Website bigrati.shop

  • Social Media Stay connected for behind-the-scenes content, giveaways, and community highlights (specific platform handles may be added here).

Frequently Contacted Topics

To help you find answers quickly, we’ve compiled a list of topics that customers frequently contact us about. If your question falls into one of these categories, please review the relevant information before reaching out – you may find the answer you need right here.

Shipping-Related Questions

  • How long does shipping take? Delivery times vary based on your location and the shipping method selected. Standard domestic shipping typically takes 3 to 7 business days, while international orders may take longer.

  • What are your shipping costs? Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.

  • Do you ship internationally? Yes, we ship to customers around the world. International customers are responsible for any customs duties or import taxes.

  • Where is my order? You can track your order using the tracking link provided in your shipping confirmation email. If you need additional assistance, contact us.

Product-Related Questions

  • What materials are your mugs made of? Our ceramic mugs are made from high-quality, food-safe ceramic. Many feature metallic foil accents that are hand-wash only.

  • Are your tumblers dishwasher-safe? Most of our stainless steel tumblers are hand-wash only to preserve the exterior finish and insulation. Check the product description for specific care instructions.

  • Are your glass water bottles BPA-free? Yes, our glass water bottles are made from BPA-free glass with bamboo lids – a safe and eco-friendly choice.

  • Do your mugs have scripture verses? Yes, many of our mug collections feature Bible verses and uplifting messages.

Return and Refund Questions

  • What is your return policy? We accept returns within a specified timeframe for products that are unused, undamaged, and in their original packaging. Please refer to our Return and Refund Policy for full details.

  • How do I initiate a return? Contact us via email or phone to begin the return process. We will provide instructions and the return address.

  • When will I receive my refund? Refunds are processed within a certain number of business days after we receive your returned item. We will notify you when your refund has been issued.

Payment-Related Questions

  • What payment methods do you accept? We accept credit cards, debit cards, Apple Pay, and Google Pay through Stripe, our secure payment processor.

  • Is my payment information secure? Yes, all transactions are processed through Stripe, which uses advanced encryption and security protocols to protect your data.

  • Can I change my payment method after placing an order? In most cases, payment method changes are not possible after an order has been placed. Contact us immediately if you need assistance.

Final Words

Thank you for considering BIGRATI for your lifestyle and gift needs. We are genuinely excited to serve you and are committed to making your experience with us positive and memorable. Your satisfaction is our priority, and we look forward to building a lasting relationship with you.

Whether you are a first-time visitor or a loyal customer, we are here to support you every step of the way. Don’t hesitate to reach out – we are ready to help.

BIGRATI LLC – Contact Us Today

  • Email bigratillc@gmail.com

  • Phone +84392856669

  • Address 7901 4TH ST N STE 300, ST. PETERSBURG, FL 33702

  • Website bigrati.shop

We look forward to hearing from you!

BIGRATI LLC – Faith, Quality, and Inspiration in Every Product.