Terms and Conditions

Welcome to BIGRATI LLC. These Terms and Conditions govern your use of our website, bigrati.shop, and your purchase of products from us. By accessing our website, placing an order, or using our services, you agree to be bound by these terms. Please read them carefully before making any purchase.

These Terms and Conditions are designed to protect both you, our valued customer, and us, BIGRATI LLC. They outline the rights and responsibilities of all parties involved in your shopping experience. We have made every effort to ensure these terms are clear, fair, and easy to understand.

I. Acceptance of Terms

By using the BIGRATI website and purchasing products from us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or make a purchase.

These terms apply to all visitors, customers, and users of the BIGRATI website. Your continued use of our website constitutes your ongoing acceptance of these terms, including any future updates or modifications.

Modification of Terms

BIGRATI LLC reserves the right to update, change, or replace any part of these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. It is your responsibility to review these terms periodically for any updates.

The most current version of these Terms and Conditions will always be available on our website at bigrati.shop. Your continued use of the website following any changes constitutes your acceptance of the updated terms.

Electronic Communications

When you visit bigrati.shop or send us emails, you are communicating with us electronically. By doing so, you consent to receive communications from us electronically. We may communicate with you by email, by posting notices on our website, or through other electronic means. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

II. Eligibility and Account Registration

Eligibility

By using our website and placing orders, you represent and warrant that

  • You are at least 18 years of age or the age of majority in your jurisdiction

  • You have the legal capacity to enter into a binding contract

  • You will use the website and our products only for lawful purposes

  • You are not located in a country that is subject to a US government embargo

  • You are not on any US government list of prohibited or restricted parties

If you are under the age of 18, you may only use our website with the involvement and consent of a parent or guardian.

Account Registration

To place an order, you may be required to create an account on our website. When creating an account, you agree to

  • Provide accurate, current, and complete information

  • Maintain and update your account information promptly

  • Keep your account password and login credentials confidential

  • Notify us immediately of any unauthorized use of your account

You are responsible for all activities that occur under your account. BIGRATI LLC is not liable for any loss or damage arising from your failure to protect your account credentials.

Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to

  • Violation of these Terms and Conditions

  • Fraudulent or illegal activity

  • Failure to pay for orders

  • Abusive or inappropriate behavior toward our staff

Upon termination, you will no longer have access to your account, but any outstanding orders will be processed and delivered unless otherwise instructed.

III. Products and Pricing

Product Descriptions

We strive to provide accurate and detailed descriptions of all products on our website. Product descriptions include information about materials, dimensions, design features, care instructions, and more.

However, please note that

  • Colors – Product colors may vary slightly due to monitor settings, screen resolution, and lighting conditions. We cannot guarantee that the colors shown on your screen exactly match the actual product.

  • Measurements – Dimensions and capacities are approximate and may vary slightly from product to product.

  • Designs – Designs, patterns, and artwork may be slightly different from the images shown due to manufacturing variations.

If you have any questions about a product before placing an order, please contact us for clarification.

Pricing

All prices on our website are listed in US Dollars (USD) and are subject to change without prior notice. Prices are current at the time of publication, but may be adjusted due to changes in supplier costs, exchange rates, or other factors.

Price Guarantee

  • The price you see at checkout is the final price for your order

  • We reserve the right to correct any pricing errors that may occur

  • If a pricing error is discovered, we will contact you and give you the option to proceed with the corrected price or cancel your order

Taxes

Sales tax may be added to your order based on your shipping address and applicable state and local tax laws. Taxes are calculated at checkout and displayed before you confirm your order.

For international orders, you may be subject to import duties, customs fees, or VAT (Value Added Tax) charged by your country’s customs authority. These fees are not included in our prices and are the responsibility of the customer.

Product Availability

All products are subject to availability. We make every effort to keep our inventory accurate, but occasionally an item may be out of stock. If a product you ordered is unavailable, we will

  • Notify you promptly

  • Offer a substitute product if available

  • Offer a full refund or store credit for the unavailable item

We reserve the right to limit the quantity of products purchased per customer, per order, or per shipping address.

IV. Orders and Acceptance

Placing an Order

When you place an order on our website, you are making an offer to purchase the products in your cart. This offer is subject to acceptance by BIGRATI LLC.

Order Confirmation

After you place an order, you will receive an email confirmation acknowledging receipt of your order. This email is not an acceptance of your order; it is merely a confirmation that we have received your request.

Order Acceptance

Your order is considered accepted when

  1. We have verified your payment

  2. We have confirmed product availability

  3. We have processed your order for shipment

At this point, we will send you a shipping confirmation email with tracking information.

Order Cancelation

We reserve the right to cancel any order for any reason, including but not limited to

  • The product is no longer available

  • We discovered an error in pricing or product description

  • We suspect fraud or unauthorized activity

  • We are unable to verify your payment or shipping information

  • We are unable to fulfill the order due to force majeure or other unforeseen circumstances

If we cancel your order, we will notify you and issue a full refund to your original payment method.

Order Changes and Modifications

If you need to change or modify your order after it has been placed, contact us as soon as possible. We will do our best to accommodate your request, but please note

  • Before Shipping – Changes may be possible if we have not yet processed the order for shipment

  • After Shipping – Once an order has shipped, we cannot make changes. You will need to wait for delivery and then initiate a return

Order Limitations

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by resellers, distributors, or bulk purchasers. We also reserve the right to limit quantities of products purchased per customer, per order, or per shipping address.

V. Payment Terms

Payment Methods

We accept the following payment methods

  • Credit Cards – Visa, Mastercard, American Express, Discover

  • Debit Cards – Visa and Mastercard debit cards

  • Apple Pay – Available on Apple devices

  • Google Pay – Available on Android devices

All payments are processed securely through Stripe, our trusted payment processor.

Payment Authorization

When you place an order, we will authorize your payment method for the total amount of the order, including product costs, taxes, and shipping charges. The actual charge will be finalized once your order is confirmed and processed.

Payment Security

Your payment information is secure. All transactions are encrypted and processed through Stripe’s secure platform. We do not store your credit card information on our servers.

For more information about payment security, please refer to our Payment Methods page.

Payment Disputes

If you have any issues with a payment, please contact us first. We are committed to resolving any payment issues fairly and promptly. If you dispute a charge through your bank without contacting us first, we may suspend your account until the issue is resolved.

VI. Shipping and Delivery

Shipping Policy

We ship to customers across the United States and internationally. Shipping times and costs vary based on your location and the shipping method selected.

Processing Time

  • Orders are typically processed within 1 to 3 business days

  • During peak seasons, processing times may be slightly longer

Domestic Shipping

  • Standard shipping typically takes 3 to 7 business days

  • Expedited shipping options may be available at checkout

International Shipping

  • International shipping times vary by destination

  • Customers are responsible for any import duties, customs fees, or VAT

Delivery Confirmation

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

Risk of Loss

The risk of loss and title for products purchased from BIGRATI LLC passes to you upon delivery of the products to the carrier. We are not responsible for lost, stolen, or damaged packages once they have been handed over to the shipping carrier.

Undeliverable Packages

If a package is returned to us as undeliverable (due to an incorrect address, refusal of delivery, or failure to pick up), we will

  • Contact you to arrange reshipment

  • Charge you for any additional shipping costs

  • If we cannot reach you, we may cancel the order and issue a refund minus shipping costs

For more detailed information, please refer to our Shipping Policy page.

VII. Returns and Refunds

Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of delivery.

Eligibility Criteria

  • Items must be unused, undamaged, and in original packaging

  • Returns must be initiated by contacting us first

  • Some items (such as socks with opened packaging) are non-returnable

Refund Process

Refunds are issued to the original payment method or as store credit, based on your preference. Refunds are processed within 3 to 5 business days of receiving and inspecting the returned item.

Return Shipping

  • Our Error – We cover return shipping costs for damaged, defective, or incorrect items

  • Other Returns – You are responsible for return shipping costs

For complete details, please review our Refund and Return Policy.

VIII. Intellectual Property

Ownership

All content on the BIGRATI website – including text, images, graphics, logos, product designs, and artwork – is the property of BIGRATI LLC or our content suppliers and is protected by intellectual property laws.

Trademarks

BIGRATI and the BIGRATI logo are trademarks of BIGRATI LLC. You may not use these trademarks without our prior written permission.

Copyright

All website content, including product descriptions, images, and design elements, is protected by copyright law. You may not reproduce, distribute, or modify any content from our website without our express written permission.

User-Generated Content

If you submit reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, and display that content in connection with our business. You represent that you own or have the necessary rights to the content you submit.

IX. User Conduct and Prohibited Activities

Acceptable Use

By using our website, you agree to

  • Use the website only for lawful purposes

  • Provide accurate and truthful information

  • Respect the rights of other users and our staff

  • Comply with all applicable laws and regulations

Prohibited Activities

You may not

  • Use our website for any illegal or fraudulent purpose

  • Violate any intellectual property rights

  • Hack, disrupt, or interfere with the operation of our website

  • Use automated systems (bots, scrapers) to access our website

  • Post false, misleading, or harmful content

  • Attempt to gain unauthorized access to our systems or user accounts

Enforcement

We reserve the right to investigate and take appropriate legal action against anyone who violates these terms, including but not limited to

  • Suspending or terminating accounts

  • Reporting illegal activity to law enforcement

  • Pursuing civil damages for violations

X. Disclaimers and Limitation of Liability

Disclaimer of Warranties

BIGRATI LLC provides products and services “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to

  • Implied warranties of merchantability and fitness for a particular purpose

  • Warranties of title and non-infringement

  • Warranties regarding the accuracy or reliability of product descriptions

We do not warrant that

  • The website will be uninterrupted, error-free, or secure

  • The website will meet your expectations or requirements

  • Products will always be available or in stock

Limitation of Liability

To the fullest extent permitted by law, BIGRATI LLC, its officers, directors, employees, agents, and affiliates shall not be liable for

  • Any indirect, incidental, punitive, or consequential damages

  • Loss of profits, revenue, or business opportunities

  • Damages arising from the use or inability to use our products or services

  • Damages resulting from unauthorized access to your data or accounts

Our total liability to you for any claim arising from your use of our website or purchase of our products shall not exceed the total amount you paid for the specific products in question.

Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

XI. Indemnification

You agree to indemnify, defend, and hold harmless BIGRATI LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from

  • Your use of our website or products

  • Your violation of these Terms and Conditions

  • Your violation of any law or the rights of any third party

  • Any content you submit to our website

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with us in defending such claims.

XII. Governing Law and Dispute Resolution

Governing Law

These Terms and Conditions and any disputes arising from your use of our website or purchase of our products shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

Dispute Resolution

Informal Resolution

Before initiating any formal legal action, we encourage you to contact us to resolve any issues informally. Our customer support team is ready to assist you and find a satisfactory resolution.

Binding Arbitration

Any dispute arising from these Terms and Conditions or your use of our website that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in St. Petersburg, Florida.

Exceptions

You may bring claims in small claims court if they qualify, and you may also bring claims for injunctive relief to protect your intellectual property rights.

Class Action Waiver

All disputes shall be resolved on an individual basis. You agree that you will not bring or participate in any class action, class arbitration, or representative action against BIGRATI LLC.

XIII. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you agree to the terms of our Privacy Policy.

Key Points

  • We collect information necessary to process your orders and improve your shopping experience

  • We do not sell or rent your personal information to third parties

  • We use secure payment processing through Stripe

  • You have the right to access, update, or delete your personal information

For complete details, please review our Privacy Policy.

XIV. Links to Third-Party Websites

Our website may contain links to third-party websites that are not owned or controlled by BIGRATI LLC. We are not responsible for

  • The content or accuracy of third-party websites

  • The privacy practices of third-party websites

  • Any damages or losses arising from your use of third-party websites

We recommend that you review the terms and privacy policies of any third-party websites you visit.

XV. Force Majeure

BIGRATI LLC shall not be liable for any delay or failure to perform our obligations under these Terms and Conditions if such delay or failure is caused by events beyond our reasonable control, including but not limited to

  • Natural disasters (earthquakes, floods, hurricanes, fires)

  • Acts of war, terrorism, or civil unrest

  • Pandemics, epidemics, or public health emergencies

  • Government actions or regulations

  • Supplier delays or supply chain disruptions

  • Strikes, labor disputes, or work stoppages

If a force majeure event occurs, we will notify you promptly and take reasonable steps to resume performance as soon as possible.

XVI. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving its intent.

XVII. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Shipping Policy, and Refund and Return Policy, constitute the entire agreement between you and BIGRATI LLC regarding your use of our website and purchase of our products.

These terms supersede all prior agreements, representations, and understandings, whether written or oral.

XVIII. Contact Information

If you have any questions about these Terms and Conditions, please contact us

BIGRATI LLC
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702
United States

Email bigratillc@gmail.com
Phone +84392856669
Website bigrati.shop

XIX. Additional Information

Age of Consent

By placing an order on our website, you confirm that you are at least 18 years of age or are using the site with the consent of a parent or guardian.

Consumer Rights

These Terms and Conditions do not affect your statutory rights as a consumer. If any provision of these terms is inconsistent with your legal rights, the applicable legal rights shall prevail.

Language

These Terms and Conditions are written in English. Any translation provided is for convenience only, and the English version shall prevail in the event of any inconsistency.

Assignment

BIGRATI LLC may assign these Terms and Conditions or any of our rights and obligations without notice to you. You may not assign these terms without our prior written consent.

XX. Acknowledgment

By using our website and placing an order with BIGRATI LLC, you acknowledge that

  • You have read and understood these Terms and Conditions

  • You agree to be bound by these terms

  • These terms form a legally binding agreement between you and BIGRATI LLC

Thank you for choosing BIGRATI. We are committed to providing you with excellent products and service, and we appreciate your trust in our brand.

BIGRATI LLC – Faith, Quality, and Inspiration in Every Product.