Shipping Policy

Welcome to the BIGRATI LLC Shipping Policy. We are committed to delivering your orders in a timely, reliable, and cost-effective manner. Whether you are located in the United States or anywhere else in the world, we strive to ensure that your shopping experience with us is seamless from the moment you place your order to the moment it arrives at your doorstep.

This comprehensive shipping policy outlines everything you need to know about our shipping processes, including processing times, delivery estimates, shipping costs, tracking information, international shipping, and more. Please read this policy carefully before placing your order. If you have any questions that are not addressed here, our customer support team is always ready to assist you.

I. Order Processing

Processing Time

When you place an order with BIGRATI LLC, we begin processing it immediately to ensure the fastest possible delivery. Our standard processing time is 1 to 3 business days from the date your order is placed.

What Happens During Processing

• Order Verification – We verify your payment information and confirm that all details are correct.

• Inventory Check – We confirm that the products you ordered are in stock and available for shipment.

• Packaging – Your items are carefully packaged to ensure they arrive in perfect condition.

• Labeling – Shipping labels are generated, and your order is prepared for handoff to the carrier.

Important Notes

• Processing times may be slightly longer during peak seasons, such as holidays, promotional events, or new product launches.

• Orders placed after 200 PM EST may be processed on the next business day.

• Weekends and federal holidays are not considered business days for processing or shipping purposes.

Order Confirmation

After you place your order, you will receive an order confirmation email. This email serves as confirmation that we have received your order and are beginning the processing stage. If you do not receive this email within a few hours of placing your order, please check your spam or junk folder. If you still cannot locate it, contact us to ensure your order was successfully placed.

Order Fulfillment

Once your order has been processed, it is handed over to our shipping partner for delivery. You will receive a shipping confirmation email with tracking information at this stage. This email will allow you to monitor the progress of your shipment from our facility to your doorstep.

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II. Domestic Shipping (United States)

Shipping Destinations

We proudly ship to all 50 states in the United States, including Alaska and Hawaii. We also ship to US territories and APO/FPO addresses for military personnel stationed abroad.

Shipping Methods and Delivery Times

We offer several shipping options for domestic orders to accommodate your needs and preferences

Important Notes

• Delivery times are estimated from the date your order ships, not from the date you place your order.

• Estimated delivery times do not include processing time.

• Delivery times may vary due to weather conditions, carrier delays, or other factors beyond our control.

• Expedited and Express shipping options may not be available for all products or all destinations.

Shipping Costs

Shipping costs for domestic orders are calculated at checkout based on

• The total weight and dimensions of your order

• The shipping method you select

• Your shipping address

We strive to offer competitive shipping rates and transparent pricing. The shipping cost will be clearly displayed before you confirm your order, so there are no surprises at checkout.

Free Shipping

From time to time, we may offer free shipping promotions. These promotions may be

• Order Minimum – Free shipping on orders over a certain dollar amount

• Product-Specific – Free shipping on select products or collections

• Seasonal Promotions – Free shipping during holidays or special events

Check our website or sign up for our newsletter to stay informed about current promotions, including free shipping offers.

Shipping Carriers

We partner with trusted carriers to ensure reliable and timely delivery of your orders. Our primary domestic shipping partners include

• USPS (United States Postal Service) – For standard and expedited shipping

• UPS (United Parcel Service) – For expedited and express shipping

• FedEx – For expedited and express shipping

The carrier used for your order may vary based on your location, the shipping method selected, and the size and weight of your package. We select the carrier that offers the best combination of speed, reliability, and cost for your specific order.

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III. International Shipping

Shipping Destinations

We are proud to serve customers around the world. BIGRATI LLC ships to many countries across North America, Europe, Asia, Australia, and beyond. During checkout, you will be able to see if we ship to your country.

If your country is not listed at checkout, please contact us and we will do our best to accommodate your order.

International Shipping Methods and Delivery Times

International shipping times vary significantly based on your location and the shipping method selected

Important Notes

• Delivery times are estimated from the date your order ships, not from the date you place your order.

• International delivery times do not include processing time.

• Customs processing can add additional time to delivery. We have no control over customs procedures or delays.

• Some countries may have specific restrictions or requirements that can affect delivery times.

International Shipping Costs

International shipping costs are calculated at checkout based on

• The total weight and dimensions of your order

• Your shipping destination

• The shipping method you select

International shipping costs are typically higher than domestic shipping due to the distance and the additional handling required for international shipments. We strive to offer competitive international shipping rates.

Customs, Duties, and Taxes

Important Information for International Customers

When you place an international order, you may be subject to import duties, customs fees, or VAT (Value Added Tax) imposed by your country’s customs authority. These fees are determined by your country’s regulations and are not included in our prices or shipping costs.

Who Pays Customs Fees?

• The customer is responsible for all customs duties, taxes, and fees

• BIGRATI LLC does not collect these fees and is not responsible for them

• Customs fees are typically paid at the time of delivery or upon collection of the package

How to Estimate Customs Fees

• Contact your local customs office for information about potential fees

• Check your country’s import regulations and duty rates

• Be aware that fees can vary based on the product type, value, and country of origin

If You Refuse to Pay Customs Fees

• If you refuse to pay customs fees, the package may be returned to us

• Return shipping costs will be deducted from your refund

• We cannot refund the original shipping costs or any customs fees paid

Customs Declarations

• We accurately declare the value of all international shipments

• We comply with all applicable customs regulations

• We cannot declare a lower value or mark items as gifts to reduce customs fees – this is illegal and against our policy

International Shipping Restrictions

Some countries have restrictions on certain products. We comply with all applicable export and import regulations. If your country restricts the import of any products we sell, we will notify you and may cancel your order.

Common restrictions include

• Ceramic and glass products – some countries have restrictions or additional requirements

• Products with religious themes – some countries restrict the import of religious items

• Products with specific materials – some countries restrict certain materials

If you are unsure about whether your country accepts our products, please contact your local customs office before placing an order.

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IV. Tracking Your Order

How to Track Your Order

Once your order has shipped, you will receive a shipping confirmation email that includes

• A tracking number

• A link to the carrier’s tracking page

• The estimated delivery date

You can use this tracking number to monitor your shipment’s progress in real time. Tracking information typically becomes available within 24 hours of shipment.

Tracking Updates

Tracking updates may include

• Label Created – Your shipping label has been generated, and your order is being prepared for handoff to the carrier.

• In Transit – Your package has been picked up by the carrier and is on its way.

• Out for Delivery – Your package is on the delivery vehicle and will be delivered today.

• Delivered – Your package has been delivered to the address provided.

What If Tracking Information Is Not Updated?

If you notice that your tracking information has not been updated for several days, please

1. Check the carrier’s website directly for the most current information

2. Allow 24 to 48 hours for tracking updates to populate

3. Contact the carrier with your tracking number for more details

If you are still concerned after checking with the carrier, please contact us and we will investigate the issue.

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V. Delivery Issues

Lost Packages

If your package is marked as delivered but you have not received it

1. Check Around Your Property – Look in common delivery locations such as porches, mailboxes, garages, or with neighbors.

2. Check with Neighbors – Sometimes packages are delivered to the wrong address.

3. Contact the Carrier – Use your tracking number to contact the carrier and file a delivery investigation.

4. Contact Us – If you cannot locate your package after these steps, contact us. We will work with the carrier to resolve the issue.

Important

• BIGRATI LLC is not responsible for lost or stolen packages after delivery confirmation

• We will assist you in filing claims with the carrier

• We recommend using a shipping address where packages can be received safely

Damaged Packages

If your order arrives damaged

1. Document the Damage – Take clear photos of the damaged product and packaging.

2. Contact Us Immediately – Reach out to us within 7 days of delivery with your order number and photos.

3. Keep the Packaging – Retain the original packaging in case the carrier needs to inspect it.

We will work with you to resolve the issue, which may include

• A full refund

• A replacement product

• A partial refund (if the damage is minor and you wish to keep the item)

Incorrect or Missing Items

If you receive the wrong item or if an item is missing from your order

1. Contact Us Immediately – Reach out within 7 days of delivery.

2. Provide Details – Include your order number and a description of the issue.

3. Provide Photos – If you received the wrong item, photos can help us identify the error.

We will correct the issue promptly, which may include

• Sending the correct item

• Sending the missing item

• Issuing a refund for the incorrect or missing item

Delivery Refusals

If you refuse delivery of a package

• The package will be returned to us

• Return shipping costs will be deducted from your refund

• We cannot refund the original shipping costs

If you need to refuse delivery, please contact us first to discuss your options.

Address Issues

Please ensure your shipping address is accurate and complete when placing your order. We are not responsible for

• Orders shipped to incorrect addresses provided by the customer

• Delays caused by address corrections

• Additional shipping costs for reshipment due to address errors

If you notice an error in your shipping address after placing your order, contact us immediately. We will do our best to correct the address before your order ships.

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VI. Shipping Restrictions

PO Boxes

We ship to PO Boxes for domestic orders via USPS. However, certain shipping methods (such as expedited shipping) may not be available for PO Box deliveries. If you provide a PO Box address, we will select the appropriate shipping method.

APO/FPO Addresses

We proudly ship to APO (Army Post Office) and FPO (Fleet Post Office) addresses for military personnel stationed abroad. Please note

• Delivery times to APO/FPO addresses may be longer

• Tracking may be limited once the package enters military mail systems

• Standard shipping rates apply

Hazardous Materials

We do not ship hazardous materials. All of our products are safe for standard shipping.

International Restrictions

As noted above, some countries have restrictions on certain products. We comply with all applicable export and import regulations. If we cannot ship to your country or if your order contains restricted items, we will notify you and may cancel your order.

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VII. Shipping During Holidays and Peak Seasons

Holiday Shipping

During major holidays, such as Christmas, Thanksgiving, Valentine’s Day, and Mother’s Day, shipping volumes increase significantly. This can lead to

• Longer processing times

• Longer delivery times

• Limited availability of expedited shipping options

We recommend

• Placing your order early to ensure delivery before the holiday

• Allowing extra time for processing and delivery

• Selecting expedited shipping if you need guaranteed delivery by a specific date

Weather-Related Delays

Severe weather conditions can cause shipping delays. While we do our best to ensure timely delivery, we cannot control weather-related disruptions. We appreciate your patience and understanding during such events.

Carrier Delays

Occasionally, carriers may experience delays due to high volume, operational issues, or other factors. We monitor carrier performance and will notify you of any significant delays affecting your order.

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VIII. Shipping Costs and Calculations

How Shipping Costs Are Calculated

Shipping costs are determined by several factors

1. Weight – Heavier packages cost more to ship

2. Dimensions – Larger packages may incur dimensional weight charges

3. Destination – Shipping to remote or international locations costs more

4. Shipping Method – Faster shipping options cost more

5. Carrier – Different carriers have different rate structures

Viewing Shipping Costs

Shipping costs are calculated and displayed at checkout before you confirm your order. You will have the opportunity to review the shipping cost and select your preferred shipping method.

Combining Orders

If you place multiple orders, we generally cannot combine them into a single shipment. Each order is processed and shipped separately. If you need to combine orders, please contact us before placing additional orders.

Shipping Insurance

We do not require shipping insurance for domestic orders. However, we recommend insurance for high-value orders or international shipments. Contact us if you would like to add shipping insurance to your order.

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IX. International Customers – Additional Information

Currency Conversion

Our prices are listed in US Dollars (USD). For international customers, your bank or card issuer will convert the charge to your local currency at the prevailing exchange rate. Exchange rates fluctuate and are determined by your bank or card issuer.

Language Support

Our website is available in English. If you need assistance in another language, please contact us and we will do our best to accommodate your request.

Time Zone Considerations

Please note that our support hours are based on Eastern Standard Time (EST). When contacting us from different time zones, please be aware of the time difference.

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X. Frequently Asked Questions About Shipping

Q How long does shipping take?

A Domestic orders typically arrive in 3 to 7 business days after shipment. International orders take 7 to 21 business days depending on your location and customs processing. Please note that these are estimates and actual delivery times may vary.

Q How much does shipping cost?

A Shipping costs are calculated at checkout based on your order weight, destination, and selected shipping method. The cost will be displayed before you confirm your order.

Q Do you offer free shipping?

A We may offer free shipping promotions from time to time. Check our website or sign up for our newsletter to stay informed about current offers.

Q Do you ship internationally?

A Yes, we ship to many countries around the world. During checkout, you will be able to see if we ship to your country.

Q Will I be charged customs fees?

A International customers may be subject to import duties, customs fees, or VAT. These fees are determined by your country’s customs authority and are the responsibility of the customer. We do not collect these fees and are not responsible for them.

Q Can I track my order?

A Yes, once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor your shipment’s progress.

Q What if my package is lost?

A If your package is marked as delivered but you have not received it, please check with neighbors and around your property. If you still cannot locate it, contact us and we will assist you in filing a claim with the carrier.

Q What if my package arrives damaged?

A If your order arrives damaged, contact us immediately with photos of the damage. We will work with you to resolve the issue, which may include a refund, replacement, or partial refund.

Q Can I change my shipping address after placing an order?

A If you need to change your shipping address, contact us immediately. We will do our best to update the address before your order ships. Once shipped, we cannot change the address.

Q What shipping carriers do you use?

A We primarily use USPS, UPS, and FedEx for domestic orders. The carrier used for your order may vary based on your location, shipping method, and order characteristics.

Q Do you ship to PO Boxes?

A Yes, we ship to PO Boxes for domestic orders via USPS. However, expedited shipping options may not be available for PO Box addresses.

Q Do you ship to APO/FPO addresses?

A Yes, we ship to APO and FPO addresses for military personnel. Delivery times may be longer, and tracking may be limited.

Q How do I know when my order has shipped?

A You will receive a shipping confirmation email when your order has shipped. This email includes tracking information so you can monitor your shipment.

Q Can I request a specific delivery date?

A We cannot guarantee specific delivery dates. However, you can select expedited shipping for faster delivery. If you need delivery by a specific date, we recommend placing your order well in advance.

Q What happens if I refuse delivery?

A If you refuse delivery, the package will be returned to us. Return shipping costs will be deducted from your refund, and we cannot refund the original shipping costs.

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XI. Contact Us About Shipping

If you have any questions about our shipping policy or need assistance with a shipment, please do not hesitate to contact us

BIGRATI LLC
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702
United States

Email bigratillc@gmail.com
Phone +84392856669
Website bigrati.shop

Support Hours Monday through Friday, 900 AM to 500 PM EST

We strive to respond to all inquiries within 24 to 48 business hours. For urgent shipping matters, please contact us by phone during support hours.

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XII. Policy Updates

BIGRATI LLC reserves the right to update or modify this shipping policy at any time without prior notice. Changes will be effective immediately upon posting to our website. We encourage customers to review this policy periodically to stay informed of any updates.

The most current version of this policy will always be available on our website at bigrati.shop.

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Thank you for choosing BIGRATI LLC. We are committed to delivering your orders with care, reliability, and speed. Your satisfaction is our priority, and we look forward to serving you.

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BIGRATI LLC – Faith, Quality, and Inspiration in Every Product.