Privacy Policy

Welcome to the BIGRATI LLC Privacy Policy. Your privacy is of the utmost importance to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our brand.

This comprehensive Privacy Policy explains our practices regarding your personal information. Please read this policy carefully to understand how we handle your data. By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our website.

I. Introduction and Commitment to Privacy

At BIGRATI LLC, we believe that trust is the foundation of any successful relationship. When you choose to shop with us, you are trusting us with your personal information. We take this responsibility seriously and are committed to protecting your privacy at every step of your journey with us.

Our commitment to privacy is rooted in several core principles

• Transparency – We are open and honest about what information we collect and how we use it.

• Security – We implement robust security measures to protect your data.

• Control – We give you choices about how your information is used.

• Accountability – We take responsibility for safeguarding your personal information.

• Compliance – We adhere to all applicable privacy laws and regulations.

Whether you are a first-time visitor or a loyal customer, you can shop with confidence knowing that your privacy is protected at BIGRATI.

Scope of This Privacy Policy

This Privacy Policy applies to

• Our website, bigrati.shop

• All products and services offered by BIGRATI LLC

• Your interactions with us via email, phone, social media, or other communication channels

• Any offline interactions you may have with our brand

This policy does not apply to third-party websites that may be linked from our site. We are not responsible for the privacy practices of other websites, and we encourage you to review their privacy policies separately.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

The most current version of this policy will always be available on our website at bigrati.shop.

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II. Information We Collect

We collect several types of information to provide and improve our services, process your orders, and enhance your shopping experience. The information we collect falls into two main categories information you provide to us voluntarily and information we collect automatically.

A. Information You Provide to Us Voluntarily

Personal Identifiable Information (PII)

When you interact with BIGRATI, we may ask you to provide personal information. This includes

• Contact Information – Name, email address, phone number, and mailing address

• Payment Information – Credit card number, expiration date, CVV, billing address (processed securely through Stripe; we do not store full payment details)

• Account Information – Username, password, and account preferences

• Order Information – Products purchased, order history, and transaction details

• Shipping Information – Shipping address, delivery preferences, and tracking details

• Communication History – Records of your interactions with our customer support team

• Marketing Preferences – Your preferences for receiving promotional communications

• User-Generated Content – Reviews, testimonials, comments, and feedback you provide

How We Collect This Information

• When you create an account on our website

• When you place an order

• When you subscribe to our newsletter or marketing communications

• When you contact our customer support team

• When you leave product reviews or feedback

• When you participate in surveys, contests, or promotions

• When you engage with us on social media

B. Information We Collect Automatically

Technical and Usage Data

When you visit our website, we automatically collect certain information about your device and how you interact with our site. This includes

• Device Information – IP address, browser type, operating system, device type, and screen resolution

• Usage Data – Pages visited, time spent on pages, links clicked, search queries, and navigation patterns

• Referral Information – The website or source that referred you to our site

• Location Information – General geographic location (country, region, city) based on your IP address

• Cookies and Tracking Technologies – Information collected through cookies, web beacons, and similar technologies (see Section VII for details)

How We Collect This Information

• Through cookies and similar tracking technologies

• Through server logs and analytics tools

• Through your device and browser settings

• Through third-party analytics services (such as Google Analytics)

C. Information from Third Parties

We may also receive information about you from third-party sources, including

• Payment Processors – Stripe provides us with payment confirmation and transaction details (but does not share your full card information)

• Shipping Carriers – Carriers provide shipping status updates and delivery confirmations

• Social Media Platforms – If you interact with us on social media, we may receive information about your public profile

• Marketing Partners – We may receive information from partners who help us reach potential customers

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III. How We Use Your Information

We use the information we collect for various purposes related to operating our business, providing our products and services, and improving your experience. Here is a detailed breakdown of how we use your data

A. Order Processing and Fulfillment

• Process and Fulfill Your Orders – We use your information to process payments, prepare shipments, and deliver your orders.

• Order Confirmation and Updates – We send order confirmations, shipping notifications, and delivery updates.

• Customer Support – We use your information to respond to inquiries, resolve issues, and provide assistance.

• Returns and Refunds – We process returns, exchanges, and refunds using your order information.

B. Account Management

• Account Creation and Maintenance – We use your information to create and manage your account.

• Personalization – We personalize your experience based on your preferences and order history.

• Password Management – We assist with password resets and account security.

C. Communication and Marketing

• Marketing Communications – With your consent, we send promotional emails, newsletters, and special offers.

• Personalized Recommendations – We recommend products that may interest you based on your purchase history.

• Surveys and Feedback – We may contact you to request feedback or participate in surveys.

• Event Notifications – We inform you about upcoming events, promotions, or new product launches.

D. Website Improvement and Analytics

• Website Optimization – We analyze how customers use our website to improve navigation and user experience.

• Product Development – We use feedback and purchase data to develop new products and collections.

• Performance Monitoring – We monitor website performance, loading times, and technical issues.

• Trend Analysis – We identify shopping trends and preferences to better serve our customers.

E. Legal and Security Purposes

• Fraud Prevention – We use information to detect and prevent fraudulent transactions.

• Legal Compliance – We comply with legal obligations, such as tax reporting and regulatory requirements.

• Security – We protect our website, systems, and customers from security threats.

• Dispute Resolution – We use information to resolve disputes and enforce our policies.

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IV. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted third parties to help us operate our business and provide our services.

A. Service Providers

We share information with third-party service providers who assist us in various aspects of our business

• Payment Processing – Stripe processes your payments securely. They receive payment information but do not store your full card details on our systems.

• Shipping and Fulfillment – Shipping carriers receive your name, address, and order details to deliver your packages.

• Email Marketing – We use email service providers to send marketing communications and newsletters.

• Analytics – We use analytics providers (such as Google Analytics) to understand website traffic and user behavior.

• Customer Support – We may use tools that help us manage customer inquiries and support tickets.

• Inventory Management – Service providers help us manage inventory and product availability.

B. Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide you with choices regarding your information.

C. Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, including

• Subpoenas, court orders, or other legal processes

• Law enforcement requests

• Government investigations

• Regulatory compliance

• Enforcing our rights or protecting against legal liability

D. Protection of Rights

We may share information to

• Protect the security and integrity of our website and systems

• Prevent or investigate fraud or other illegal activities

• Protect the rights, property, or safety of BIGRATI, our customers, or others

E. With Your Consent

We may share your information for purposes not covered by this policy if we obtain your explicit consent to do so.

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V. Data Security

Protecting your personal information is a top priority for BIGRATI. We implement a comprehensive security program to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

A. Security Measures

Technical Safeguards

• Encryption – We use TLS (Transport Layer Security) encryption to protect data transmitted between your browser and our website.

• Secure Payment Processing – All payments are processed through Stripe, a PCI-compliant payment processor that uses advanced encryption and tokenization.

• Firewalls and Network Security – We use firewalls and other security measures to protect our systems from unauthorized access.

• Regular Security Assessments – We regularly assess our security practices and update them as needed.

Administrative Safeguards

• Access Controls – Access to personal information is restricted to authorized personnel who need it to perform their job duties.

• Employee Training – Our team is trained on privacy and security best practices.

• Data Minimization – We collect only the information necessary for specific purposes.

Physical Safeguards

• Secure Facilities – Our physical offices and data centers are secured with appropriate measures.

B. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including

• Processing your orders and providing customer support

• Complying with legal and regulatory requirements

• Resolving disputes and enforcing our policies

When your information is no longer needed, we securely delete or anonymize it.

C. Limitations

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your information to the best of our ability.

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VI. Your Rights and Choices

At BIGRATI, we believe you should have control over your personal information. Depending on your location and applicable laws, you may have certain rights regarding your data.

A. Access and Correction

You have the right to

• Access – Request a copy of the personal information we hold about you.

• Correct – Request corrections to inaccurate or incomplete information.

• Update – Update your information through your account settings or by contacting us.

B. Deletion

You have the right to request the deletion of your personal information, subject to certain exceptions (such as legal obligations, fraud prevention, or unresolved disputes).

C. Restriction of Processing

You may request that we restrict the processing of your information in certain circumstances.

D. Data Portability

You may request a copy of your information in a structured, machine-readable format.

E. Withdraw Consent

If we are processing your information based on your consent, you have the right to withdraw that consent at any time.

F. Opt-Out of Marketing

You may opt out of receiving marketing communications from us

• Email – Click the “Unsubscribe” link at the bottom of any marketing email.

• Account Settings – Adjust your communication preferences in your account settings.

• Contact Us – Email us at bigratillc@gmail.com with your request.

Please note that even if you opt out of marketing communications, we will still send transactional emails related to your orders (order confirmations, shipping updates, refunds, etc.).

G. How to Exercise Your Rights

To exercise any of these rights, please contact us

Email bigratillc@gmail.com
Phone +84392856669

We will respond to your request within the timeframe required by applicable law (typically 30 days). We may need to verify your identity before processing your request to protect your privacy.

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VII. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, understand how you use our site, and deliver personalized content.

A. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help websites remember your preferences and activities, making your experience more efficient and personalized.

B. Types of Cookies We Use

Essential Cookies
These cookies are necessary for the basic functionality of our website. They enable you to navigate the site, add items to your cart, and complete purchases. Without these cookies, the website may not function properly.

Performance Cookies
These cookies help us understand how visitors interact with our website. They collect information about which pages are visited most frequently, how users navigate the site, and any errors encountered. This helps us improve the performance and user experience of our website.

Functional Cookies
These cookies remember your preferences, such as language preferences, region settings, and items saved to your cart. They allow us to provide a more personalized experience.

Marketing Cookies
These cookies track your browsing behavior across websites, allowing us to deliver targeted advertisements and measure the effectiveness of our marketing campaigns.

C. Third-Party Cookies

We also allow third-party service providers to place cookies on your device for analytics and marketing purposes. These include

• Google Analytics – Provides insights into website traffic and user behavior.

• Social Media Platforms – Allow for social sharing and integration.

D. Managing Cookies

You have the right to control how cookies are used on your device

• Browser Settings – Most browsers allow you to block or delete cookies through your browser settings.

• Opt-Out Tools – You can use tools like the Network Advertising Initiative (NAI) opt-out page or the Digital Advertising Alliance (DAA) opt-out page to manage interest-based advertising.

• Cookie Consent Banner – When you first visit our website, you will see a cookie consent banner that allows you to accept or decline non-essential cookies.

Please note that blocking certain cookies may affect the functionality of our website. You may not be able to complete purchases or access certain features if essential cookies are blocked.

E. Do Not Track Signals

Some browsers offer “Do Not Track” (DNT) settings. We do not currently respond to DNT signals, as there is no universally accepted standard for how websites should handle them. However, you can manage your cookie preferences through your browser settings.

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VIII. Children’s Privacy

BIGRATI LLC does not knowingly collect personal information from children under the age of 13. Our products are designed for general audiences, and we do not target children specifically.

A. Our Policy

• We do not sell products to children without parental supervision.

• We do not knowingly collect information from children under 13.

• If we become aware that we have inadvertently collected information from a child under 13, we will delete it promptly.

B. Parental Control

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us. We will take steps to remove that information from our systems.

C. Supervision

We encourage parents to supervise their children’s online activities and to participate in their children’s online experiences.

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IX. International Data Transfers

BIGRATI LLC is based in the United States and operates primarily from our headquarters in Florida. However, we serve customers around the world, and your information may be transferred to and processed in the United States.

A. Data Transfers

When you use our website and services, your information may be transferred to the United States, where our servers and business operations are located. The United States may have different data protection laws than your country of residence.

B. Safeguards

We take steps to ensure that your information is protected when it is transferred internationally. These safeguards include

• Contractual provisions with our service providers

• Compliance with applicable data protection laws

• Implementation of appropriate security measures

C. Legal Basis for Processing

Our legal basis for processing your personal information includes

• Contractual Necessity – Processing is necessary to fulfill your orders and provide our services.

• Consent – You have given consent for specific processing activities.

• Legitimate Interests – Processing is necessary for our legitimate business interests (such as improving our services and preventing fraud).

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X. California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights include

A. Right to Know

You have the right to know

• The categories of personal information we have collected about you

• The categories of sources from which we collected the information

• The business or commercial purposes for collecting or selling the information

• The categories of third parties with whom we share the information

• The specific pieces of personal information we have collected about you

B. Right to Delete

You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions.

C. Right to Opt-Out of Sale

You have the right to opt-out of the sale of your personal information. We do not sell personal information, so this right is not applicable to our practices.

D. Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising your privacy rights.

E. How to Exercise Your California Rights

To exercise your California privacy rights, please contact us

Email bigratillc@gmail.com
Phone +84392856669

We will respond to your request within 45 days, as required by law. We may need to verify your identity before processing your request.

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XI. Nevada Privacy Rights

If you are a Nevada resident, you have the right to opt-out of the sale of your personal information. We do not sell personal information, so this right is not applicable to our practices.

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XII. EU General Data Protection Regulation (GDPR)

If you are a resident of the European Union, you have additional rights under the General Data Protection Regulation (GDPR).

A. Data Controller

BIGRATI LLC is the data controller for the personal information we collect and process.

B. Lawful Basis for Processing

Our lawful bases for processing your personal information include

• Consent – You have given clear consent for us to process your data for specific purposes.

• Contract – Processing is necessary for the performance of a contract with you (e.g., processing orders).

• Legal Obligation – Processing is necessary for compliance with a legal obligation.

• Legitimate Interests – Processing is necessary for our legitimate interests, provided your rights do not override those interests.

C. Your Rights Under GDPR

As an EU resident, you have the following rights

1. Right to Access – Obtain confirmation of whether we process your data and access that data.

2. Right to Rectification – Request correction of inaccurate data.

3. Right to Erasure – Request deletion of your data (“right to be forgotten”).

4. Right to Restrict Processing – Request restriction of data processing.

5. Right to Data Portability – Receive your data in a portable format.

6. Right to Object – Object to processing based on legitimate interests or for direct marketing.

7. Right to Withdraw Consent – Withdraw consent for processing based on consent.

8. Right to Lodge a Complaint – Lodge a complaint with a supervisory authority.

D. How to Exercise Your GDPR Rights

To exercise your GDPR rights, please contact us

Email bigratillc@gmail.com
Phone +84392856669

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

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XIII. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will

• Investigate the breach promptly

• Notify affected individuals without undue delay

• Notify relevant supervisory authorities as required by law

• Take steps to mitigate the impact and prevent future breaches

We maintain incident response procedures to ensure we can respond effectively to any data security incidents.

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XIV. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, payment processors, and shipping carriers. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies separately.

Examples of Third-Party Links

• Social media buttons (Facebook, Instagram, Twitter, etc.)

• Payment processing (Stripe)

• Shipping carriers (USPS, UPS, FedEx)

• Analytics services (Google Analytics)

When you click on these links, you are leaving our website and entering a third-party site. We recommend reviewing the privacy policies of these sites to understand how they collect and use your information.

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XV. Social Media

We maintain a presence on various social media platforms. When you interact with us on social media, please note that

• Your interactions are subject to the privacy policies of the respective social media platforms.

• We may receive information from social media platforms based on your privacy settings.

• We may use social media tools to engage with customers and understand their preferences.

We encourage you to review the privacy policies of any social media platforms you use.

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XVI. Changes to This Privacy Policy

BIGRATI LLC reserves the right to update this Privacy Policy at any time. When we make changes, we will

• Update the “Last Updated” date at the beginning of this policy

• Post the new policy on our website

• Notify you of significant changes (e.g., by email or website banner)

We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services following any changes constitutes your acceptance of the updated policy.

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XVII. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us

BIGRATI LLC
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702
United States

Email bigratillc@gmail.com
Phone +84392856669
Website bigrati.shop

Privacy Team Contact For privacy-specific inquiries, please email us with “Privacy” in the subject line to ensure your message is directed to the appropriate team.

Response Time

We strive to respond to all privacy-related inquiries within 30 days. If your request is complex or requires additional time, we will notify you and provide an estimated timeframe for resolution.

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XVIII. Summary of Key Points

To help you understand our privacy practices at a glance, here is a summary of the key points from this policy

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XIX. Acknowledgment

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described herein.

If you have any concerns about our privacy practices, we encourage you to contact us. We are committed to addressing your concerns and ensuring that your experience with BIGRATI is positive and trustworthy.

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XX. Final Words

At BIGRATI LLC, we believe that privacy is a fundamental right. We are committed to protecting your personal information and being transparent about our practices. Our goal is to provide you with a secure, enjoyable shopping experience while respecting your privacy at every step.

Thank you for choosing BIGRATI. We are honored to serve you and appreciate the trust you place in us. If you have any questions about this Privacy Policy or our privacy practices, please do not hesitate to reach out.

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BIGRATI LLC – Faith, Quality, and Inspiration in Every Product.